Return Policy

Effective Date: 01-05-2026

At eAlpha (“eAlpha,” “we,” “our,” or “us”), operated by Alpha Technology Pvt. Ltd., customer trust and satisfaction are essential to our mission of building Nepal’s most trusted online electronic multivendor marketplace. This Return Policy outlines the terms and conditions for returning products purchased through eAlpha and ensures a fair, transparent, and secure process for both customers and verified vendors.

1. Return Eligibility

Customers may request a return under the following conditions:

1. The product received is damaged, defective, or non-functional upon delivery
2. The wrong product was delivered
3. The product significantly differs from its description, specifications, or images on the platform
4. Essential parts, accessories, or components are missing
5. The product was delivered in incomplete condition
6. The item qualifies under vendor-specific return guarantees

To be eligible for a return, the product must generally be unused, in its original condition, and returned with original packaging, accessories, manuals, warranty cards, invoices, and proof of purchase unless the issue involves damage or defect upon arrival.

2. Return Request Timeframe

Customers must initiate a return request within 7 days of receiving the product unless a different return period is clearly stated by the vendor or product-specific policy. Requests submitted after the allowed timeframe may be denied.

3. Non-Returnable Items

The following items may not be eligible for return unless defective or incorrectly delivered:

1. Products damaged due to misuse, mishandling, or unauthorized repair
2. Items missing original packaging, accessories, or purchase documentation
3. Software, digital licenses, downloadable products, or activated electronic codes
4. Products marked as “Final Sale,” “Non-Returnable,” or “Clearance”
5. Personal-use items where hygiene or safety standards apply (if specified)
6. Change-of-mind purchases where vendor policy does not allow discretionary returns

4. Return Process

To initiate a return:

1. Log in to your eAlpha account
2. Navigate to your order history
3. Select the product you wish to return
4. Submit a return request with a valid reason
5. Provide supporting evidence such as photos or videos if required
6. Wait for vendor and eAlpha review and return instructions

Unauthorized returns without prior approval may not be accepted.

5. Product Inspection

Returned products may undergo inspection by the vendor or authorized service provider to verify eligibility. Products that do not meet return requirements may be rejected or returned to the customer.

6. Return Shipping

1. If the return is due to vendor fault (wrong item, defective product, damaged delivery), return shipping may be covered by the vendor or eAlpha.
2. If the return is based on customer preference (where permitted), the customer may be responsible for return shipping costs.

7. Replacement or Exchange

Depending on product availability and vendor policy, eligible returned products may qualify for:

1. Replacement with the same product
2. Exchange for another product
3. Store credit
4. Refund according to eAlpha’s Refund Policy

8. Vendor Responsibility

As a multivendor marketplace, individual vendors are responsible for maintaining accurate product listings, quality standards, and return compliance. eAlpha monitors seller performance and may take action against vendors who fail to meet marketplace standards.

9. Damaged or Incorrect Deliveries

Customers are strongly encouraged to inspect products upon delivery. If an item arrives damaged, defective, or incorrect, customers should report the issue immediately with supporting evidence to ensure faster resolution.

10. Return Rejection

Return requests may be denied if:

1. The return request exceeds the allowed timeframe
2. The product shows signs of misuse or customer-caused damage
3. Required proof or documentation is missing
4. The product does not meet vendor or marketplace return conditions

11. Fraud Prevention

False claims, manipulated returns, or abuse of the return system may result in return denial, account suspension, or legal action.

12. Policy Updates

eAlpha reserves the right to modify or update this Return Policy at any time to improve customer protection, operational efficiency, or legal compliance. Updated policies will be posted on our platform.

Contact Us

For return-related questions, concerns, or support, please contact:

eAlpha Marketplace

Alpha Technology Pvt. Ltd.

Address: KMC - 31, Kathmandu

Email: [email protected]

Phone: +977 9807070767

Website: www.ealpha.com.np

eAlpha is committed to ensuring a reliable, transparent, and customer-focused return experience while supporting trusted commerce across Nepal’s electronics marketplace.