Shipping Policy

Effective Date: 01-05-2026

At eAlpha (“eAlpha,” “we,” “our,” or “us”), operated by Alpha Technology Pvt. Ltd., we are committed to providing a reliable and efficient delivery experience for all customers across Nepal. As a dedicated electronic multivendor marketplace, we work with verified vendors and trusted logistics partners to ensure safe and timely delivery of products. This Shipping Policy outlines how order processing, shipping, and delivery are handled on our platform.

1. Order Processing Time

1. Orders are typically processed within 24 to 72 hours after confirmation, depending on the vendor and product availability
2. Orders placed on weekends or public holidays may be processed on the next working day
3. Some products may require additional processing time based on stock availability or verification requirements

2. Shipping Coverage

eAlpha currently provides delivery services across major cities and regions of Nepal. Availability of delivery services may vary depending on vendor location, logistics coverage, and product type.

3. Shipping Methods

Orders placed on eAlpha are delivered through:

1. Vendor-managed delivery services
2. Third-party courier and logistics partners
3. Internal delivery networks (where applicable)

The shipping method is determined based on the vendor, product category, and delivery location.

4. Estimated Delivery Time

Delivery time may vary depending on location and product type:

1. Inside Kathmandu Valley: 1–3 business days after dispatch
2. Major cities outside Kathmandu: 3–7 business days
3. Remote or rural areas: 5–10 business days or more

Delivery times are estimates and may be affected by weather conditions, logistics delays, public holidays, or other unforeseen circumstances.

5. Shipping Charges

1. Shipping charges may vary depending on product size, weight, vendor policy, and delivery location
2. Some products may qualify for free shipping under promotional offers or vendor-specific policies
3. Applicable shipping fees will be displayed at checkout before order confirmation

6. Order Tracking

Once an order is shipped, customers may receive tracking details via:

1. Email
2. SMS notification
3. eAlpha user account dashboard

Tracking availability depends on the logistics partner used for delivery.

7. Delivery Attempts

1. Delivery personnel will attempt delivery to the provided address
2. If the customer is unavailable, re-delivery or alternative arrangements may be made
3. Repeated failed delivery attempts may result in order return or cancellation (additional charges may apply)

8. Incorrect Address

Customers are responsible for providing accurate shipping information. eAlpha is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

9. Damaged or Missing Items

Customers are advised to inspect packages at the time of delivery. If a product is found damaged, missing, or incorrect, it should be reported immediately with supporting evidence for resolution under our Return or Refund Policy.

10. Shipping Delays

While we strive for timely delivery, delays may occur due to:

1. Weather conditions
2. Transportation or logistics disruptions
3. Public holidays or strikes
4. High order volume periods
5. Vendor-related processing delays

eAlpha will make reasonable efforts to notify customers in case of significant delays.

11. Vendor Responsibility

As a multivendor platform, individual vendors are responsible for proper packaging, dispatch timelines, and coordination with logistics partners. eAlpha monitors vendor performance to ensure service quality.

12. Order Cancellation After Shipping

Once an order has been shipped, cancellation is generally not possible. Customers may refer to our Return Policy for further options after receiving the product.

13. Policy Updates

eAlpha reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on our platform, and continued use of our services indicates acceptance of the updated policy.

Contact Us

For shipping-related questions or support, please contact:

eAlpha Marketplace

Alpha Technology Pvt. Ltd.

Address: KMC - 31, Kathmandu

Email: [email protected]

Phone: +977 9807070767

Website: www.ealpha.com.np

eAlpha is committed to ensuring safe, reliable, and efficient delivery services as part of Nepal’s trusted electronics marketplace experience.